What is CQA? - Caregiver Quality Assurance® by Leading Home Care

The Caregiver Quality Assurance program is designed to identify home care companies that go above and beyond the basic requirements when selecting quality caregivers. Home care companies using Leading Home Care's Caregiver Selection System are using the latest technology to provide peace of mind that the person caring for your loved one is honest, dependable, and understands the importance of their role as a caregiver. When looking for someone to care for your loved one, identifying companies that provide only quality caregivers can be a difficult challenge.  

Leading Home Care is dedicated to helping you find the home care companies that select only those caregivers with the knowledge and expertise to provide the highest level of care.

Minimum Standards are Not Enough

Today many companies that provide caregivers do so with the bare minimum standards of screening and selection. Many companies perform criminal background checks, certification checks and reference checks. Some companies also require drug use screenings and/or an elder/child abuse check. Unfortunately, these minimum standards may only screen out applicants who were "caught in the act" of wrongdoing. The companies listed on the Care Locator have raised their standards by requiring all applicants to complete their assessment screening process.

Caregiver Quality Assurance

The Caregiver Quality Assurance program allows companies to look closer at the personality and behaviors of the caregivers they select. Companies that are members of the Caregiver Quality Assurance program are using the most advanced screening tool available today in pre-employment assessment of caregivers, Leading Home Care's Caregiver Selection System.

This unique technology helps identify individuals with the potential to put your loved one at risk. The caregiver pre-employment assessment tool examines attitude, behaviors and personality characteristics to screen applicants before an incident can occur.

  • Dependability -- Measures the risk that an individual will be undependable, careless, or disorganized.
  • Honesty -- Measures the risk for dishonest behavior.
  • Hostility -- Measures the risk of a person being aggressive, hostile, or having poor control of their anger.
  • Sexual Harassment -- Measures behaviors regarding sexuality that are likely to be considered harassment.
  • Computer Misuse -- Measures the risk of using computers and  the Internet in ways unrelated to job tasks.
  • Cognitive Reasoning -- Evaluates problem-solving abilities and learning speed.

Today, even Certified Nurses Aides and Certified Home Health Aides may only be evaluated on a minimum of clinical skills. We know, however, that most problems in people's homes are because of inappropriate attitude and behavior among caregivers. Until now there was no way to evaluate attitude and behavior before problems arose.

Additionally, the Caregiver Personality and Behavior Assessment measures six core traits to help determine if an applicant's personality will fit a specific job.  This also allows a home care company to successfully match caregivers with the appropriate client.

Ask your local home care company if they participate in the Caregiver Quality Assurance program and if not, ask them what type of tools they use to evaluate attitudes, personality and behavioral traits of their applicants. If they rely on "good instincts" they aren't using the technology you need and should expect.

How do I know a company displaying the logo is actually using this system?

Use our convenient online form to contact Leading Home Care to verify the standing of any company in the CQA program. A representative will confirm that the company is a member of the program and is using this system to screen their caregiver applicants.

Our Mission

Leading Home Care is dedicated to raising the standards of home care in America by providing a better way for home care companies to assess and select compassionate, honest caregivers.